Frequently Asked Questions

What is full grain leather?

Full grain leather is the highest grade of genuine leather. The cowhide is not sanded or buffed, preserving its natural beauty, strength and durability. Each hide is one-of-a-kind, with its own unique grain and fibers. You can expect your Zelaki goods to not only last, but even improve with age and use.

 

How do I care for my new leather product?

Check out our leather care guide here. Further questions? Fill out the contact form, or email us at aubrey@zelakileatherco.com.

 

Do you take custom orders?

Depending on the nature of your request, we may be able to help. Custom order requests can be submitted by filling out the "Contact Us" form. We will get back to you within 3 business days letting you know your options.

 

Can I get my item custom engraved?

Though not currently on the site, we offer custom engraving on select Zelaki Leather products. Items available for engraving include (but are not limited to) bracelets, journals, keychains, and wallets. Our standard engraving fonts include a basic print or script option for an additional $5 fee. We also offer custom handwritten engravings for an additional $10 fee. If you are interested in adding a custom engraving, email us at aubrey@zelakileatherco.com.

 

What does "Zelaki" mean?

'Zelaki' is an Amharic word, meaning "the quality of lasting or enduring over a long period of time; maintaining strength".

 

What is your return policy?

We offer a 30 day return policy for select new, unused products. Read more about our return policy here.

 

Why do some products say "Polka Dot Jo"?

When our business began, we originally operated under the name of "Polka Dot Jo". While we transition to "Zelaki Leather Company", some of our products may still have "Polka Dot Jo" tags, or brands on the inside.

 

Where are your products made?

While all goods were initially made out of our home in small-town Indiana, the majority of our purses are now ethically and sustainably crafted in Ethiopia. In each item description, you can see where that specific product is made. Learn more about our Ethiopian partners here!